Fencing and Gates will deliver your goods as quickly as possible after receipt of your order - please allow 10 days for us to deliver within the UK mainland.
If you are not at home when we try to deliver your order we will leave a card with instructions of how to re-schedule the delivery at a mutually convenient time.
It is possible that some items may be despatched from separate depots and therefore could arrive at different times. If you are employing builders or fitters to install your items, please ensure that you are in receipt of your goods before committing to an installation date. Fencing & Gates cannot be held responsible for any consequential expenses if delivery is delayed.
Total Order Value
Delivery Charge
0- £50.00
£10.00
£50.01- £100.00
£12.50
£100.01 - £200.00
£15.00
£200.01 - £300.00
£17.50
£300.01plus
Free
Order tracking Depending on product availability and the time of the year, we do ask that you allow up to 28 days for delivery. If you have specific delivery requirements or require an update on your shipment, please don’t hesitate to contact our Customer Service department.
Product Availability From time to time we find we have more demand for a product than expected and this may mean a slight delay before we can satisfy your order with our replenished stocks. If high demand means that the item you require isn’t immediately available, please bear with us – we will be doing our utmost to ensure you have it as soon as possible.
Returns
As a company committed to complete customer satisfaction, we pride ourselves on our justifiable reputation for quality and service. We offer a 14-day money back guarantee on every product we sell through to ensure that you have peace of mind and are happy with your purchase. Please ensure you have measured for your gate correctly by visiting our Gate Measuring page.
Warranty All goods are supplied with a 12-month warranty from the date of purchase, against defective materials or faulty workmanship, Remember all our gates are supplied in a primer finish and require painting as soon as possible after installation.
Returns and Exchanges In the unlikely event that you are not totally satisfied with any goods purchased please inform us in writing (including fax or email) and telephone Customer Services on 0844 892 0130 within 14 days (starting on the day after the goods are delivered to you) to arrange their return.
The goods should be returned to us at the following address:- Fencing & Gates, Unit 16 Sketchley Lane Industrial Estate, Hinckley LE10 3ER
Please ensure that as well as your receipt, you include a covering note with your name, contact details, order number and details of the reason for exchange. Once the goods have been received, we will give you a replacement or refund.
The goods must be returned to us unused, and wherever possible, in the original packaging. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available, you should use packaging that would provide similar protection as returned items must be received ‘as new’ and in resaleable condition. Please note: Carriage costs will be refunded only if the item is faulty, or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The company does not pay return carriage unless an item is faulty, or it differs in any way from the advertised goods. If you would like us to arrange collection of goods for return, please contact Customer Services. Return carriage costs will be deducted from any refund due.
All products are guaranteed against faulty workmanship. If any item is found to be faulty, return it and we will be happy to correct the faulty part or send a replacement without charge. Please follow carefully the instructions for assembly and advice on how to care for the products.
Complaints On the rare occasion that we do receive a complaint about one of our service, you can be assured that we will thoroughly investigate the problem and make every attempt to resolve the issue to your satisfaction. Ideally complaints should be made in writing and addressed to the Customer Care Department and sent either by email to customercare@fencing-and-gates.co.uk or by post to Fencing and Gates Unit 16 Sketchley Lane Industrial Estate Hinckley LE10 3ER. Please allow at least 3 working days for a response.
In order to resolve the matter quickly, it is helpful if you are able supply full details of the problem, along with photographs, if appropriate.
